Privacy Policy

Helper Post is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone numbers
• Account Information: Username, password, profile picture
• Location Data: GPS coordinates, delivery addresses, service areas
• Device Information: Device type, operating system, unique device identifiers
• Payment Information: Payment methods, transaction history (processed securely through third-party providers)
• Communication Data: Messages, notifications, customer service interactions

1.2 Usage Information

We automatically collect certain information about your use of our app:

• App usage statistics and preferences
• Delivery history and patterns
• App performance and crash reports
• Log files and diagnostic data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our delivery services
• Account Management: To create and manage your account, process payments, and provide customer support
• Location Services: To provide accurate delivery tracking and optimize routes
• Communication: To send important updates, notifications, and respond to your inquiries
• Security: To detect and prevent fraud, unauthorized access, and security incidents
• Legal Compliance: To comply with applicable laws and regulations
• Analytics: To analyze usage patterns and improve our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 With Your Consent

When you explicitly agree to share information for specific purposes.

3.2 Service Providers

With trusted third-party service providers who assist us in operating our app and delivering services, including:

• Payment processors
• Cloud storage providers
• Analytics services
• Customer support platforms

3.3 Business Partners

With business partners necessary for delivering our services, such as:

• Other delivery drivers or businesses in your network
• Logistics partners for cross-border deliveries

3.4 Legal Requirements

When required by law, court order, or government regulation, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for responding to security incidents

5. Location Data and Tracking

Our app requires location permissions to provide delivery services:

• Real-time Tracking: To track delivery progress and provide accurate ETAs
• Route Optimization: To find the most efficient delivery routes
• Service Areas: To determine available delivery zones

You can disable location services in your device settings, but this may limit app functionality.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and recommendations
• Ensure app security and prevent fraud

7. Third-Party Services

Our app may integrate with third-party services:

• Payment Processors: For secure payment processing
• Mapping Services: For location and navigation features
• Analytics Services: To understand app usage patterns
• Customer Support: For handling inquiries and issues

These third parties have their own privacy policies, which we encourage you to review.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications
• Restriction: Request limitation of processing

11. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods vary depending on the type of information and the purpose for which it was collected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you a notification
• Providing notice through other communication channels

Your continued use of our app after any changes indicates your acceptance of the updated policy.

13. Contact Us

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Iraq, without regard to its conflict of law principles.